Being confident at work​

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What is confidence? Why is it important?​

  • Confidence is understanding your strengths, the value you provide, and acting in a way that conveys those qualities to those around you.​
  • If an employee is put into a work situation that is not a good fit for their skills or where they are not likely to do well, their performance and engagement drops. ​
  • However, if the job is a good fit and strengths are recognised, performance improves considerably. 

Why do I need confidence in the workplace?

  • You’ll be more assertive. If your words and actions have conviction you’ll be taken more seriously, which will help you advance your job and career.​
  • Your good work will be noticed.​
  • You’ll do more. You’ll be more likely to engage in challenging, but manageable work. This will extend the boundaries of your comfort zone, which will encourage you to aim for and achieve new goals.​
  • You’ll communicate more effectively. Confidence will improve your ability to convey ideas concisely and clearly in the presence of clients and colleagues.

What can I do to improve my confidence?​

  • Learn about yourself and accept who you are.​
  • If you struggle with social situations, accept that you find them difficult, but prepare for them as best you can. Practise social situations in your head. Forward planning can have a huge impact on how confident you are in many situations.​
  • Acknowledge your achievements. When you do something well or achieve something, acknowledge it and give yourself praise, even if it is just a minor achievement.​
  • Remind yourself that other people struggle as well, and there are probably many people who lack confidence.​
  • Be mindful to be realistic about your achievements to ensure you are not coming across as ‘arrogant’ or a ‘know-all’.​
  • Listen to your manager’s feedback. Try not to take feedback as negative criticism, rather as an opportunity to become a more confident and efficient worker. ​

End of Module Questions

  • What are your strengths? How can these be applied to your work role?​
  • Why is it important to receive feedback? How can this help with building your confidence in the workplace?

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